We are proud to say that our family business is both family run and family owned. Since 2012, Magaza offers you a home delivery service of your favorite products from across the Balkan region. It is the first online store of its kind and we are proud to say we stock products which you have never seen in the UK before. Magaza Online offers a broad variety of traditional products such as smoked meat, a range of frozen pastry, pies and meat, pickled salads and condiments, and a selection of snacks to satisfy everyone's sweet-tooth or savoury cravings. We aim to provide you with everything you need to make traditional dishes using highest quality ingredients you grew up with. We look forward to hearing from you soon!
Lea is our Home Delivery manager. She'll respond to your emails and coordinate operations to ensure your orders are complete and shipped on time.
Adi manages our stock and packing supplies. He'll randomly burst into singing and boost our morale.
Bilya is our seasoned personal shopper and in most cases she'll pack your orders. Brings us donuts whether we're hungry or not.
Filip is our muscle man, picker and occasional driver. He'll also receive and check our stock.
Iman is our newest and youngest team member, picking and packing your orders with immaculate precision.
OUR PROCESS
After printing, your orders and assigned to a personal shopper who will pick and pack your items. After being packed, your orders are booked for collection by DHL's very own Anton or our driver. After leaving our premises, your parcels are handled by couriers and are out of our hands, but we will keep monitoring them until a confirmation is received that they are successfully delivered to you. Read more about delivery details here or by clicking on the button below.
100% of our packing supplies are completely reusable and recyclable. We do our best to reuse any packaging material including cardboard, so do not be surprised if you receive branded boxes!
To insulate chilled products, we will wrap them in fine foam material and frozen goods will be packed in the newest technology wool thermal sets. We do not use plastic tape, polystyrene boxes, our bubble wrap and packing peanuts are recyclable, and we are proud to say that our frozen packaging is biodegradable, recyclable, compostable and naturally sustainable. Even our booking labels are BPA free!
If you like, feel free to send us back our frozen packaging material and we will issue a voucher which you can use for your next shopping. Make sure to inform us beforehand with your order number and contact details.
We are working toward 100% customer satisfaction, so your opinion is very important to us. Because of implementing your comments, we are now able to provide you with a contemporary, professional and attentive service. Thank you!
